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<h1>Typical Two-Day Seminar Agenda:</h1>
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<h2>Day One</h2>
<div id="D1" style="background-color: #f1f2e9; margin-left: 0px;">
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>Time</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Topics</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>08:30 – 10:15</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<table class="bodysmall" style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="5" width="95%" bordercolor="#111111">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Welcome &amp; Introduction</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Overview of the <em>Value Delivery</em> methodology and framework,</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">What’s So Different About <em>Value                                  Delivery</em>? And, some Objectives</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop Part I Select customer,                                  describe relevant Value Delivery Chain</em></td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of the                                  Value Delivery Chain</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:15 - 10:30</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Break</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:30 – 12:00</strong></td>
<td class="bodysmall" width="80%" align="justify" valign="top"><em>Workshop Part IIA - Construct Virtual Video One</em></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>12:00 – 13:00</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Lunch</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>13:00 – 15:00</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<table class="bodysmall" style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="5" width="95%" bordercolor="#111111">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of Video One</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Customers’ Resulting Experiences –                              essence of a real Value Proposition</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop Part IIB – Creatively infer Virtual Video                            Two</em></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:00 – 15:15</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Break</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:15 – 16:45</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<table class="bodysmall" style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="5" width="95%" bordercolor="#111111">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of Video Two</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Choosing winning Value Propositions</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop Part IIC – Construct a Virtual Competing                            Video</em></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>16:45 – 17:00</strong></td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of a Competing                              Video</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Wrap-up of Day One and overview of                              Day Two</td>
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<p class="bodysmall" align="left"></p>

<h2>Day Two</h2>
<p class="bodysmall" align="left"></p>

<div id="D2" style="background-color: #f1f2e9; margin-left: 0px;">
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>Time</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Topics</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>08:30 – 10:15</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Discussion of Day One – where are                              we?</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop Part III – Translate                              virtual videos into a Value Proposition</em></td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of Value                              Propositions</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:15 - 10:30</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Break</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:30 – 12:00</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Managing businesses as Value                              Delivery System</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop Part IV – Designing the                              Value Delivery System: profitably provide and                              communicate your chosen Value Proposition</em></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>12:00 – 13:00</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Lunch</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>13:00 – 15:00</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<table class="bodysmall" style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="5" width="95%" bordercolor="#111111">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Continuation of design of the Value                              Delivery System</em></td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of Value                              Delivery Systems</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Will the                              <em>real</em> customer please stand                              up? Creatively manage the Value Delivery Chain;                              Supporting Value Delivery Systems</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Instead of pointless segmentation,                              identify value delivery options</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:00 – 15:15</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top"><strong>Break</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:15 – 16:45</strong></td>
<td class="bodysmall" width="80%" align="center" valign="top">
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Building value delivery                               capabilities</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top"><em>Workshop V - Identifying &amp; closing strategically crucial capability gaps</em></td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td align="justify" valign="top">Full group discussion of Capability Building and next steps</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>16:45 – 17:00</strong></td>
<td class="bodysmall" width="80%" align="justify" valign="top"><strong>Wrap-up and program conclusion</strong></td>
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<p class="bodysmall" align="left"></p>

<h2><span class="titlesmall"> Typical One-Day Seminar Agenda</span></h2>
<p class="bodysmall" align="left"></p>

<div id="TOD" style="background-color: #f1f2e9; margin-left: 0px;">
<p class="bodysmall" align="justify"></p>

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<table style="border-collapse: collapse;" border="1" cellspacing="1" cellpadding="5" width="95%" bordercolor="#000080">
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>Timing </strong></td>
<td class="bodysmall" width="46%" align="center" valign="top"><strong>Topics </strong></td>
<td class="bodysmall" width="34%" align="center" valign="top"><strong>Activities </strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>08:30 – 10:15</strong></td>
<td class="bodysmall" width="46%" align="left" valign="top">What a genuine value–delivery-focused organization is
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<table class="bodysmall" style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="5" width="95%" bordercolor="#111111">
<tbody>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">Resulting experiences</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">A real Value Proposition</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">The Value Delivery System, and</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">The Value Delivery Chain</td>
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And contrast to more common cultures:
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">The Internally-Driven, and</td>
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<td width="1%" align="justify" valign="top"><img src="http://www.dpvgroup.com/images/orangebullet_1.gif" alt="" width="7" height="14" /></td>
<td width="90%" align="justify" valign="top">The Customer-Compelled</td>
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<td class="bodysmall" width="34%" align="left" valign="top">Presentation, with illustrations</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:15 – 10:30</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top"></td>
<td class="bodysmall" width="34%" align="center" valign="top"><strong>Break</strong></td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>10:30 – 11:00</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Have we chosen real Value                          Propositions? Do we have value delivery strategies in                          place?</td>
<td class="bodysmall" width="34%" align="justify" valign="top">Workshop in small groups</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>11:00 – 11:15</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Summary of workshop conclusions</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentations and group                          discussion</p>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>11:15 – 12:15</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Will the                        <em>real</em> customer                          please stand up? Creatively managing Value Delivery Chains:                          identifying the <em>primary entity</em>; primary and supporting                          Value Delivery Systems</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentation, with illustrations</p>
</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>12:15 – 13:15</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top"></td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="center"><strong>Lunch</strong></p>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>13:15 – 14:00</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Stop                        <em>listening</em> to customers                          and start <em>becoming the customer </em>instead</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentation, with illustrations</p>
</td>
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<td class="bodysmall" width="20%" align="center" valign="top"><strong>14:00 – 14:45</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">
<p align="left">Segmenting by value delivery                          options – avoiding unactionable segmentation</p>
</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentation, with illustrations</p>
</td>
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<tr>
<td class="bodysmall" width="20%" align="center" valign="top"><strong>14:45 – 15:00</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top"></td>
<td class="bodysmall" width="34%" align="center" valign="top"><strong>Break</strong></td>
</tr>
<tr>
<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:00 – 15:30</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Building value delivery                          capabilities</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentation, with illustrations</p>
</td>
</tr>
<tr>
<td class="bodysmall" width="20%" align="center" valign="top"><strong>15:30 – 16:00</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Overview of the process                          by which a business can formulate strategy using Value Delivery</td>
<td class="bodysmall" width="34%" align="justify" valign="top">
<p align="left">Presentation and group                          discussion</p>
</td>
</tr>
<tr>
<td class="bodysmall" width="20%" align="center" valign="top"><strong>16:00 – 16:30</strong></td>
<td class="bodysmall" width="46%" align="justify" valign="top">Relevance to our business?                          And wrap-up</td>
<td class="bodysmall" width="34%" align="justify" valign="top">Group Discussion</td>
</tr>
</tbody></table>
</div>
</div></td>
</tr>
<tr>
<td class="bodysmall" align="left" valign="middle"></td>
</tr>
</tbody></table>